The Impact of Flexible Work Arrangements on Employee Productivity and Organisational Commitment in the Aviation Industry
This research examines the impact of flexible work arrangements (FWAs) on employee productivity and organizational commitment in the aviation industry. Through qualitative analysis of semi-structured interviews with 20 participants (17 employees and 3 managers) from aviation organizations, the study identifies key themes influencing the effectiveness of FWAs in this high-stakes environment. Findings reveal that FWAs significantly enhance employee productivity by enabling workers to align tasks with peak performance periods and reduce commute-related stress. The study also demonstrates that flexible arrangements foster stronger organizational commitment through improved work-life balance and reduced burnout. However, several challenges emerged, including infrastructure limitations (particularly unreliable electricity and internet connectivity), communication gaps, and varying experiences based on gender and family responsibilities. The research highlights the importance of comprehensive organizational support systems, including adequate technological infrastructure and targeted assistance for employees with care-giving duties. While FWAs offer considerable benefits, their successful implementation in the aviation industry requires careful consideration of operational demands, infrastructure capabilities, and diverse employee needs. These insights contribute to understanding how flexibility can be effectively integrated into traditionally structured environments while maintaining high performance standards.