Communication and behavior in human management
Onyinye Anulika Chiemezie
Nnamdi Azikiwe University, Awka, Nigeria
Adaobi Ifeoma Ik-Iloanusi
Nnamdi Azikiwe University, Awka, Nigeria


behavioral triggers

How to Cite

Chiemezie, O., & Ik-Iloanusi, A. (2022). Communication and behavior in human management. Nigerian Journal of Social Psychology, 5(2). Retrieved from


This study was a survey on why people pulled down their facemasks while speaking when the reverse should have been the case. The implications of this behavior in the face of Covid-19 and what would be the relationship between communication and behavior in human management motivated this study. Sample population of 83 staff and 569 students of the Faculty of Arts, Nnamdi Azikiwe University, Awka were purposely observed for this research. Non-participant observation method was employed in the collection of data. Descriptive and thematic analyses were employed in the discussing of data. The findings showed that the urge to communicate, the desire to emphasize relevant points or win an argument; the psychology of yearning for speaking space and the pressure of peers were key reasons for the grave act of incessant and uncontrolled pulling down face masks. These reasons were characterized under impulse, relevance and boxed-in groups. It was also logically deduced from these reasons that communication and behavioral attributes trigger the removal of facemask at one point or the other. This relationship was most times interwoven in nature. It was therefore recommended that for communication to be effective in human management, awareness and correction of anticipated behavioral misconducts should be tackled psychologically.